LivingApartment's aim is to provide healthy solutions to the complexities of city living.

Even though our products, will be of great benefit to most people, we feel that bringing life to the concrete jungle, as typified by apartments, is our point of focus eg you don't have to have a quarter acre block to grow your own food, in fact growing in pots and boxes can be a lot more efficient in time and resources, especially considering the water restrictions necessary in most regions of our country.
LivingApartment has been researching and developing solutions for small space living for the last ten years.

The first product that we have brought to market is our patented stainless steel plant support system that will allow you to attach self watering planter boxes and pots, perfectly level, to any surface ie balcony railings, fences, walls, windows etc. You can easily add a cover(e.g. netting to protect your vegies from possums, birds etc). We will also be releasing a range of proprietary growing containers that will make growing your own food even easier.

The simplest and most efficient form of home-grown food is short-term salad greens typified by sprouts. We have spent a lot of time fine tuning this process to minimise your time and maximise the nutritious result.

Our latest release is a range of plant stands that support lightweight energy efficient LED lights, allowing you to grow salad greens in your lounge or kitchen or wherever you would like to, we call the range IVG short for Indoor Vegetable Garden.

If you would like to contact us by e-mail our e-mail address is contained in the image(Note no .au) or cut & past this address info01au1234livingapartment.com & change the 1234 to a @ (spam problems).
So any feedback, pictures of your balcony, or what you have done with our products or what you would like us to supply you with, we would love to hear from you.

Or call on 04 25251304 we shall call you back ASAP.

Refunds Privacy Terms Conditions etc

Terms and Conditions of Sale

Due to our current packing facilities and those of our suppliers we cannot guarantee that our products have not come into contact with, or contain traces of other products that are, or contain allergens such as nuts, gluten, soy, dairy, egg, bee products etc.

Insect attack and mould 

If what you receive from us is being attacked by an insect, please notify us within 48 hours of receipt. LivingApartment cannot accept responsibility for an insect infestation if not notified within 48hrs of receipt.

Food grown & stored without herbicide or pesticide additives is sometimes more prone to infestation attack. For example, some moth eggs may find their way into the food during the process from pasture to table. We keep foods susceptible to weevils, moths, etc in a coolroom to prevent any issues like this arising. Despite the best cleanliness standards at our warehouse, these eggs may then hatch in transit to you. The transport companies used are not refrigerated and goods could sit in depots over nights or weekends waiting for next stage of delivery. This could also lead to problems with mould etc particularly in hot and damp conditions. We recommend you seriously consider what you are ordering if delivery time is more than 2-3 days from dispatch.

We recommend that all grains, cereals, flours, pulses, etc are kept very cool and dry, for best protection refrigerated, especially Organic produce. If any infestation of insects occurs, ascertain what it is, and then freeze the produce for at least 3 days. Please do not hesitate to call us with any queries about what type of insect it may be.

If the infestation is extreme, and beyond repair, we will be happy to send out a replacement or refund you if you contact us within 48 hours of receipt, we may request a photo.

Quarantine

Each state and territory within Australia has its own quarantine laws and lists of permissible plant/food items that can be sent across state boundaries. The onus is on you, the customer, to know and understand these laws and only order what you know can be safely imported from one state into yours. Customers from Western Australia in particular should familiarise themselves with these laws and permitted plant lists.

Quarantine inspectors can and will open boxes that are of concern and will confiscate items that aren’t permissible.

Goods damaged or confiscated by Quarantine or freight companies inspecting in the presence of quarantine inspectors are not the responsibility of Santos.

Lost or Damaged in Transit

From time to time articles go missing or get damaged in transit – it is rare but it does happen. Nothing will leave LivingApartment in a damaged condition as the freight companies would not accept them.

Once goods have left here they are the responsibility of the freight company, not Santos, but it is worth making enquiries about possible insurance cover if you are placing a large order as freight companies do have varying clauses etc within their policies. For example an article could go missing and turn up a week later but have sat around a warehouse causing goods to be heat damaged. The item is delivered in an unsatisfactory condition but who’s responsible?

LivingApartment staff will be happy to assist, wherever possible, in the tracking and resolving of these issues but we are not responsible or liable for errors incurred by freight companies.

Terms and Conditions 

1. LivingApartment accepts no responsibility for goods ordered and received that conflict with your dietary requirements eg gluten intolerance. We have clearly displayed in “Disclaimers – Allergies” what our risks of cross contamination are. It is the responsibility of the customer to ensure that the goods are suitable for their intended use. We reserve the right not to accept back goods that have been purchased in error.

2. Customers must check all goods received upon receipt and before signing for it. If this is not possible, then within 48hrs of receipt. If you are unhappy with the quality or freshness, or if there is an insect attack, you must contact us within that 48hrs to discuss the possibility of refund or replacement. LivingApartment reserves the right to refuse to refund or replace goods that aren’t notified to us as unsatisfactory in the 48hrs from receipt.

3 .Customers are responsible for knowing and understanding the quarantine laws that apply to your state (eg QLD, WA etc). LivingApartment is not liable for goods ordered and dispatched that are then confiscated or damaged through quarantine inspections.

4. LivingApartment takes no responsibility for stock damaged or lost in transit. LivingApartment staff will assist you in tracking your goods where possible but final responsibility lies with the freight companies.

SECURITY POLICY

At LivingApartment, we are committed to ensuring our clients a secure, private, and enjoyable online shopping experience. All customer information you provide to us will not be shared with any third party. We do not rent, sell or give out our client’s information. Your trust and satisfaction are of the utmost importance to us.
How can I tell that the webpage I am on is secure? 
When you are on secure webpage, you will notice a “padlock” or a “gold key” icon. You will also notice that the URL you are on no longer starts with http:// but now starts with https:// - the “s” stands for secure. Both of these factors indicate that you are on a secure page. LivingApartment uses 128-bit SSL (secure socket layer) encryption provided by Verisign (the world leader in internet security) and Netsuite (the world's largest ASP (Application Service Provider). 

When you are on the checkout tab – which is a secure zone – you will be on the following URL: https://checkout.netsuite.com any information that is transmitted to us via this zone is encrypted so that no one can read it as it travels across the internet.